Question 1

How long will the trial take?

Accepted Answer

The trial will include a mask fitting session which will take around an hour and a half to two hours.

Question 2

How much does the trial cost?

Accepted Answer

The CPAP trial costs RM250 for 1 week. This includes a complete setup and support to help you experience the benefits of CPAP therapy before making a purchase decision.

For more details or to book a trial, please contact us

Question 3

What should I bring to the trial?

Accepted Answer

For the CPAP trial, please bring the following:

Your sleep study report – This helps us set up the CPAP machine with the correct settings.
Comfortable clothing – If you'll be trying the CPAP mask on-site.
Doctor's letter if available

If you have any specific concerns or requirements, feel free to let us know in advance.

Question 4

Can I bring my family?

Accepted Answer

Our sleep experience rooms can accommodate around two to three people including you. For a more productive session we recommend bringing only one other person with you.

Question 5

I have mobility issues, can I request to do the CPAP trial at home?

Accepted Answer

Yes, we can waive the home trial fee out of goodwill if you have mobility issues. We understand the importance of comfort and accessibility, and we are happy to accommodate your needs for the CPAP trial in the comfort of your own home.

Question 6

Do I need to do a sleep study before booking a CPAP trial?

Accepted Answer

While a sleep study is not required to book a CPAP trial, it is highly recommended to ensure that the CPAP settings are tailored to your specific needs. A sleep study provides valuable information about the severity of sleep apnea and helps determine the most appropriate therapy for you.

If you don’t have a sleep study report, we can guide you on how to obtain one before starting the trial.

Question 7

Can I bring the AirMini home to try?

Accepted Answer

At this time, we do not have AirMini units available for home trials. However, you can try the AirMini for a short trial at our office, where we will assist you in experiencing its features and comfort.

Question 8

Can I extend my loan?

Accepted Answer

Yes, you can request an extension for your loan. We would appreciate it if you could give us earlier notice, as this helps us facilitate the process and accommodate other customers effectively. Please contact us to discuss the available options and extend your loan period, if eligible. Our team will be happy to assist you.

Question 9

When should I return my machine?

Accepted Answer

Your trial end date will be reminded by the Clinical Application Specialist assigned to you. Ideally, you should return the machine before your follow-up appointment with the doctor so that we can provide you with the overall report for your trial.

Question 10

What do I need to bring when I return the machine?

Accepted Answer

When returning the machine, please bring the following:

The CPAP device and accessories – Including the machine, tubing, and power adapter.
The mask – Ensure that the mask is returned along with the elbow or adapted
Any documentation – If provided at the time of the trial or loan.

Question 11

How do I purchase a new machine after the trial?

Accepted Answer

You can express your interest to the Clinical Application Specialist assigned to you before you return the machine and they will guide you through the process and explain in more detail.

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